Supplier FAQs

For Asia, please contact pssc_kl_supportdesk@frieslandcampina.com and for EMEA, please contact PSSC_BU_SupportDesk@frieslandcampina.com.

For Asia, please contact fssckl.ap.processing@frieslandcampina.com and for EMEA, please contact fssc.support.ap@frieslandcampina.com.

Find the General Purchase Conditions (PDF) here.

Contact your FrieslandCampina point of contact.

Contact your FrieslandCampina point of contact or for Asia pssc_kl_supportdesk@frieslandcampina.com and for EMEA procurement.vendormanagement@frieslandcampina.com.

At FrieslandCampina, we want to conduct our business and achieve our ambitious goals in the right way, responsibly. We expect the same from our business partners.

Suppliers which employees enter our premises to deliver goods or services (works on a FrieslandCampina site) are expected to sign our Safety Compliance Statement (SCS) (Haulers that deliver goods to our sites on behalf of a supplier are excluded). FrieslandCampina wants all its employees, suppliers and visitors to return home safely and unharmed. It is our belief that all accidents can be prevented. We expect that every employee, supplier and visitor takes the responsibility and accountability for his own safety and the safety of others. Find our Safety Compliance Statement (PDF) here.

At FrieslandCampina, we use SAP Ariba to enhance our sourcing process. Here are a few reasons: 

1. Streamlined Sourcing: Simplifies participation in bids and negotiations. 
2. Wider Network: Connects you with more opportunities. 
3. Cost Efficiency: Helps negotiate better terms for mutual benefit. 
4. Improved Collaboration: Fosters better communication between us. 
5. Data Insights: Provides analytics for informed decision-making. 

Using SAP Ariba makes our sourcing more efficient and transparent, benefiting you as a valued supplier. 

SAP Ariba Supplier Pricing: 

Basic Access (Free): 

• For low transaction volumes. 
• Limited features like receiving/responding to RFQs and orders. 

Subscription-based access

• Fees depend on the number of transactions and value. 
• Pricing ranges from a few hundred to several thousand dollars per year. 
• Includes advanced features like order tracking and reporting. 

Transaction fees

• For higher volumes, SAP Ariba charges a percentage of transaction value (around 0.15% to 0.35%). 

For specific pricing, it’s best to check with SAP Ariba based on your activity level. 

For participation,  

• You will receive an email invitation from FrieslandCampina. 
• Click the link in the email to log in or create an SAP Ariba account. 
• Once logged in, go to the “Sourcing” tab to view the event. 
• Review the event details, submit your response or bid, and ensure it's completed before the deadline. 

nside the event, there is typically a "Message" or "Q&A" section where you can submit questions to the FrieslandCampina sourcing team. Make sure to submit any questions within the event’s question period, if one is provided. 

Ensure you're logged in with the correct supplier account linked to FrieslandCampina. Check if the event is still open or if the deadline has passed. If the event is not visible, reach out to FrieslandCampina or SAP Ariba support to verify the status of your invitation. 

• Log in to SAP Ariba and navigate to the RFQ under “Sourcing.” 
• Review all event details, including deadlines and specifications. 
• Enter your bid price and any required details in the appropriate fields. 
• Attach any required documentation before submitting your response. 

If the sourcing event allows revisions, you can edit your bid before the event closes. Log back into the event, make necessary changes, and resubmit your bid. If revisions are not allowed, you'll need to contact the FrieslandCampina sourcing team for guidance.

After submitting your response, you can view the status in the “Sourcing” tab under the event. The system will show whether your submission is "Under Review" or "Closed" once FrieslandCampina completes its evaluation. 

You will receive a notification through SAP Ariba if FrieslandCampina selects your bid. The FrieslandCampina team may also communicate directly with you via email or the Ariba messaging system. 

Ensure your browser is compatible with SAP Ariba (Chrome and Firefox are recommended). Clear your cache and restart your browser if issues persist.For further assistance, contact SAP Ariba technical support or FrieslandCampina's sourcing team. 

SAP Ariba supports multiple languages to accommodate its global user base. The user interface and platform are available in major languages, including: 

• English 
• German
• French 
• Spanish 
• Chinese (Simplified and Traditional) 
• Japanese 
• Portuguese 
• Italian 
• Dutch 
• Russian 
• Korean 
• Turkish 
• Polish 
• Swedish 

Users can select their preferred language during login or in the account settings, and the system will adjust the interface and notifications accordingly. 

FrieslandCampina’s suppliers are a critical link in our vision to build a more sustainable future. We are committed to paying our suppliers accurately and on time. For more details, please refer to the invoice requirements.

Find more information for Asia and EMEA.

If you are onboarded, please use the Coupa Supplier Portal. For assistance, contact the Accounts Payable (AP) support team in your region. Find support team for Asia and EMEA.

Upon receipt of the invitation, it is incumbent upon the vendor to establish an account for first-time users. Please note that we do not furnish any user IDs or passwords. Only one user can be set up as a primary contact. 

When utilizing Multi-factor Authentication (MFA), a verification code is dispatched to either the registered email address or the associated phone number. MFA is strictly needed for invoice submission. 

We kindly request you to engage with the COUPA Support Team via the chat function available in the COUPA Supplier Portal.

Kindly liaise with the PO requester to verify its status.

Kindly navigate to the ‘Invoice’ tab where you will find the status of the invoice. It will either be ‘Pending Approval’, indicating that it is currently being processed, or ‘Approved’, signifying that the processing is complete.

Once the primary contact has access, suppliers can invite additional contacts in Coupa. Please connect with the CSP primary contact to update the user or send query to FSSCKL.AP.Processing@frieslandcampina.com.

Candex is FrieslandCampina’s preferred purchasing channel for small-spend transactions. We prefer to work with business partners who support our purchasing strategy by using Candex. It is a simple, convenient, and secure way to manage purchasing transactions. FrieslandCampina remains your business partner (delivery party), while Candex processes the invoice and payment (bill-to-party). This method is less time-consuming and easier. 

Regular supplier onboarding in FrieslandCampina takes quite a lot of time and requires efforts both from the supplier and the FrieslandCampina vendor management team. By using Candex, you can enter business with FrieslandCampina without having to complete the supplier onboarding process. 

As a vendor for FrieslandCampina, using the Candex platform is free of charge. 

You will work as per FrieslandCampina’s standard terms and conditions. Candex acts as the third-party beneficiary of any agreement between FrieslandCampina and its suppliers. Both parties agree to manage payments via Candex. As a supplier, you will issue your invoice to Candex (as per the Purchase Order details) and deliver the products/services to FrieslandCampina. Candex will then pay your invoice on FrieslandCampina’s behalf. 

You can find additional information about the FrieslandCampina and Candex partnership and process in the official partnership confirmation document.

First, a buyer at FrieslandCampina will contact you to request a quote. You will provide a quotation to FrieslandCampina, including any additional charges that may occur during the delivery of services/products. Based on your quote, the buyer will create a PO (Purchase Order) to Candex for an authorized amount. This PO will be sent to your email for review and acceptance. Upon accepting the PO, you will be asked to register your company profile on the Candex platform. Once registered, you can invoice Candex multiple times, up to the total amount of the PO. After receiving your invoice, Candex will invoice FrieslandCampina on your behalf. You will then receive payment from Candex according to the payment terms specified in the PO. Please note that the payment terms are based on the upload date of your correct invoice, so ensure you upload your invoice on the Candex platform either on or shortly after the issuance date, but no later than 14 calendar days. 

No, this is not possible. The payment terms with Candex are standard, and are always communicated with the PO you receive. 

The PO you receive will show the authorized amount without taxes. You should add the applicable taxes in your jurisdiction to your invoice to Candex. Candex will then invoice FrieslandCampina, including all the taxes due in that jurisdiction.

Candex significantly reduces late payments because it makes FrieslandCampina’s invoicing process much easier. Although late payments are rare, they can occur. Before sending a payment reminder to support@candex.com, please verify the standard payment term received with the Purchase Order, and consider the upload date of your correct invoice as the baseline date of the payment terms to determine if your payment is indeed overdue. 

Any Purchase Order issued through the Candex platform must be invoiced to Candex and uploaded to the Candex platform. Please, do not send any invoices directly to FrieslandCampina. 

Please, check out first the Supplier guide and/or the help section on the Candex platform. 
In case of further questions, do not hesitate to contact support@candex.com or in case of order-specific questions please contact your business partner at FrieslandCampina. 

Candex is available for vendors in various languages, including:

• French
• English
• Spanish
• German
• Italian
• Czech
• Polish
• Dutch
• Finnish
• Hebrew
• Simplified Chinese
• Traditional Chinese
• Portuguese (Brazil)
• Japanese
• Turkish
• Hungarian
• Korean
• Indonesian
• Vietnamese