Quality and safety
People all over the world use our products. That means we must deliver the same quality all over the world. To that end, we use quality standards and rules, which apply to all our production and distribution companies, among others. They must follow our standards and rules as laid down in Foqus Food Safety & Quality, our uniform quality assurance system.
Our Golden Quality Rules
We follow seven Golden Quality Rules that are the foundation of all our quality assurance efforts. We use these rules as a framework that governs all of our programmes and systems. That includes the Foqus quality system. These rules apply to every country in which we operate.
Satisfied consumers and customers
Consumers and customers are our top priority. We do everything we can to deliver the highest quality dairy products to them.Qualified and engaged people
All of our products must meet standards and criteria, for which we need well-trained employees. That is why we invest in our employees’ knowledge and training. Self-evaluation is even more important. We encourage our people to take responsibility and to think about the consequences of their actions.Robust processes
We control the entire chain and deliver high-quality end products through collaboration. The systems at our production facilities meet the set standards. Our production equipment is designed to ensure hygiene and is continuously maintained.Clean and organised workplace
We make a major contribution to the quality of our products through clean, efficiently designed workplaces and the use of designated zones at production facilities.Sustainable change management and problem solving
Minor changes can have major consequences. That is why we implement changes using standardised procedures. If there is a problem, we conduct structured analyses to determine the underlying cause and to prevent recurrence.Credible data
At any point in the chain, we base our decisions on reliable information from our production processes and quality services. In addition, we always have reliable information that allows us to identify the parties that our products have been delivered to and the ingredients these products were made of (Track & Trace).Professional partners and suppliers
The quality of our products depends on the quality of our ingredients and packaging materials. We have agreements in place with our suppliers about this and we monitor their performance on a structural basis. Our suppliers are approved first before delivery can occur.
Quality Certifications
For our business partners. Part of the quality standards that we use are based on internationally recognized Codex Alimentarius and GFSI standards. All our certificates are kept up to date within our database.
Foqus from grass to glass
Our goal is to provide good nutrition to the world. Because we have control of the entire chain, from grass to glass, we can guarantee high-quality nutrition. We monitor and control every step in the production of our dairy products with our Foqus quality system. This applies to our finished products as well as to the ingredients and semi-finished products that we supply for items such as protein bars and coffee pads. The Foqus quality system consists of four parts that together cover the entire chain.
Foqus Food Safety & Quality
This programme sets the requirements to achieve the highest quality, from processing, packaging and storage to distribution. In this way we guarantee our customers and the authorities that we produce and deliver good nutrition.
Foqus Suppliers
Strict rules and requirements for quality & food safety at our suppliers. This programme is part of Foqus Food Safety & Quality.
Foqus Planet
This programme places strict quality, safety and sustainability demands on the farms of our member dairy farmers.
Foqus Safety, Health & Environment
We want all of our employees, contractors and visitors to return home safely and in good health. We expect every employee, contractor and visitor to assume responsibility and liability for their own safety as well as the safety of others. The standards are described in the Foqus Safety, Health & Environment programme.
Foqus Food Safety & Quality
Foqus on distribution
Raw milk that is ready for production is collected by our drivers. From that moment, we check the quality of the milk using our Foqus Food Safety & Quality system. Our drivers specialise in milk inspections and check whether the milk has been treated correctly. Besides, the milk is transported from the farms in an isolated tank and its temperature is kept between 4°C – 10°C. This way, we guarantee that the quality of the milk does not change while on the road.Foqus on processing
When milk arrives at a production facility, it must be in the same condition as when it was collected. That is why milk is immediately checked upon arrival at the production facility. We also carry out inspections throughout the rest of the manufacturing process to ensure that the product complies with laws and specifications. These inspections are performed both by our own teams and by independent parties.Foqus on packaging
From 30 cl bottles to jerry cans – together with our packaging suppliers, we develop the best packaging for our products and have many options for this. One requirement for all packaging is to ensure that the quality of products always remains the same during storage and transport. This is why we always source the packaging from suppliers with whom we have a long-term working relationship, based on our specifications with strict food safety and quality requirements.
Friso TrackEasy allows parents to trace the origin of infant nutrition
Nowadays, transparency about the origin of our products is becoming increasingly important. Friso TrackEasy is a good example of this. Scanning a QR code on the bottom of the canister gives parents a unique look behind the scenes. They follow the product's journey from grass to glass. This allows them to have a look around one of the Friso farms and see where and when the product was made, which quality checks were carried out and when the product was transported to their country. This information should assure parents all over the world that they can feed their children our Friso nutrition with complete confidence.