Foqus: quality and safety from grass to glass
The basis of our products, milk, contains essential nutrients such as proteins, fats, milk sugars, vitamins and minerals, which help create healthy and delicious dairy products, which are sustainably produced. Of course we take the utmost care to ensure responsible production and high-quality products. We have a single approach to guarantee the safety and quality of the entire chain, from the farm right through to distribution. We call this quality system Foqus.
Food safety, quality, good working conditions for our employers and fire safety are a central part of our quality system.
Foqus planet, quality and sustainability on the farm
To maintain the support of clients, governments, residents and consumers it is important that the way the member dairy farmers manage their farms is optimally tuned to the wishes and demands of these different stakeholders.
The same standards the world over
FrieslandCampina applies standards and regulations in the field of food safety and quality that apply to all our production and distribution companies, wherever they are located in the world. They cover a wide range of issues such as avoiding undesirable components in our products (contaminants), food safety & quality and demands on packaging materials.
Transparency, inspection and monitoring
The inspection of products and processes is, of course, an essential aspect of Foqus. These inspections form an integral part of the production process. For example, we inspect the microbiological quality, hygiene and the composition of products. Not only do we have our own inspection teams, we also use external, independent institutes to perform inspections.
In-house Foqus audit teams
Our in-house Foqus audit teams play an important role in our organisation. The team members are quality managers from our locations who monitor compliance with the applicable standards and regulations of other locations all over the world.
Assuring sustainable production
FrieslandCampina aims for the lowest possible environmental burden (water, air and energy consumption). It is our ambition to realise the projected growth of its activities in a climate-neutral way.
Foqus is dynamic because learning, improving and sharing knowledge and experiences are an integral part of the system. We stimulate our staff members and our dairy farmers to continually improve by means of the ‘plan, do, check, and act’ approach. We do this by investing in training and by actively involving those concerned in sharing best practices throughout the entire organization.
In the other parts of this chapter you can read about what Foqus entails, how it works and what it means for our clients, our staff, our suppliers, our dairy farmers, our environment and consumers. You can also read this information in our Foqus brochure and in the FrieslandCampina CSR report 2014 (e.g. chapter Sustainable Dairy Farming, page 39).
Other Foqus topics
Foqus has a number of topics, ranging from Foqus planet for quality & safety at the farm to tracking & tracing during and after production. Read more about Foqus by clicking on the topics below.
Monitoring quality of the milk during transport from the farmThe transportation of the milk from farm to production location involves far more than just transport. Find out what more is involved
Food Safety & Quality during productionPreventing problems is better than solving problems. That's what Foqus Food Safety & Quality is all about. The same quality & safety standards apply to all FrieslandCampina locations, including ISO and HACCP rules
Nutritional safety and quality of our productsOur laboratories analyse semi-finished and end products made by our production locations as well as the ingredients used, besides our milk, such as fruit, starches, sugars or rennet
Safety and quality of packagingIn whatever shape or size our products are delivered, there must never be a loss of quality during transport to clients and consumers
Tracking & tracing during and after productionOur products are delivered to hundreds of thousands of destinations all over the world. We can trace products forward as well as backward
Our suppliers ensure quality and quality as wellWe have stringent requirements for our suppliers and focus primarily on the systems and processes of our supplying partners. This increases safety and ensures greater efficiency in the chain