Foundation: safeguarding our CSR policy

The foundation of the CSR strategy house secures the CSR policy within FrieslandCampina.

nourishing by nature Governance Board and CSR implementation teams

The Executive Board of FrieslandCampina has the ultimate responsibility for the FrieslandCampina CSR policy. The Corporate Sustainability department is responsible for the development and coordination of the CSR policy. Testing and alignment takes place in the nourishing by nature Governance Board.

Dialogue with stakeholders

In order to make an overview of the expectations of stakeholders and to remain informed about all current and relevant developments, FrieslandCampina structurally maintains contacts with major stakeholders. The most important stakeholders have been identified during the materiality analysis. This concerns the member dairy farmers, employees, customers, suppliers, governments, financiers, a number of NGOs and society in general. By engaging in dialogue with these stakeholders, FrieslandCampina collects the subjects they attach great importance to and takes these into account when prioritising the relevant subjects and when tightening the CSR policy. A detailed overview of the stakeholders, discussion topics and actions can be found in the CSR Update 2015.


Dutch Food Banks Association

FrieslandCampina has worked together with the Dutch Food Banks Association since 2014. The food banks help the poorest by temporarily providing them with food parcels. FrieslandCampina annually supplies about one million dairy products to the food banks. This fits in with the policy of the food banks to increase the nutritional value of the food parcels. FrieslandCampina also takes care of the logistics and pays the associated costs. This accelerates the distribution of dairy products to the food banks all through the Netherlands. FrieslandCampina shares its knowledge in the fields of food safety, quality and healthy nutrition.

Dutch Red Cross

FrieslandCampina entered into a five-year partnership with the Dutch Red Cross in 2012. FrieslandCampina supports national and international projects managed by the Red Cross. In 2015, FrieslandCampina supported the promotion of the Red Cross ‘citizens’ network ‘Ready to help’. Additional information about the partnerships and memberships of FrieslandCampina can be found on the overview page CSR in practice.

Dairy Sustainability Framework

The international dairy sector uses the Dairy Sustainability Framework (DSF) as a model for making the (increased) sustainability of the dairy sector measurable. As a member of the DSF, FrieslandCampina started two pilot projects in 2015 and committed itself to further developing the Dairy Sustainability Framework. By means of these initiatives, FrieslandCampina wants to make a contribution to making the dairy sector more sustainable. More details are to be found on the Dairy Sustainability Framework website.

Product quality and food safety

The quality and food safety of milk and the products have top priority at FrieslandCampina. Together with the cooperative’s member dairy farmers, FrieslandCampina controls the entire production chain from farm to end product, from grass to glass.

Globally, all buyers and consumers should be able to trust that each product is of a perfect quality. FrieslandCampina wants all its production and distribution locations to deal with safety and quality in the same way, irrespective of what is produced where. Therefore FrieslandCampina has its own integrated quality system, called Foqus, which guarantees the safety and quality of its products in the entire production chain. With Foqus FrieslandCampina guarantees consumers, customers and authorities that the products and production processes meet the high demands in connection with food safety, quality, safety, working conditions, fire safety and the environment. An extensive training programme and audits help the guaranteeing and continuous monitoring of Foqus at the production locations, on the farms of the member dairy farmers and with the suppliers of basic materials.

Foqus planet

In the Foqus module for the member dairy farmers (Foqus planet) guarantees of quality and food safety has top priority. Apart from this, the further stimulation of sustainability in dairy farming is central through various programmes that help member dairy farmers generate additional income.

Minimum standards

The quality monitoring is based on the legal requirements. Apart from this, additional demands are made. The various international standards, such as GMP+, HACCP, ISO 9001, ISO 22000, FSSC22000, OHSAS 18000 and ISO 14000 have been integrated into Foqus. In this way, both the buyers of FrieslandCampina and the consumers can be sure that the products are safe and of a high quality and that they have been produced in a responsible way. The Foqus requirements are reviewed every year and adjusted if necessary, making sure that the system is always in line with the latest knowledge and insights.

FrieslandCampina’s CSR policy is based on the ISO 26000 guideline. This is an international CSR guideline assisting companies and other organisations in implementing CSR in business processes.

Apart from ISO 26000, all FrieslandCampina production locations have environment and health and safety management systems in place, which comply with the ISO 14001 and OHSAS 18001 requirements. Additionally, FrieslandCampina has developed its own internal standard for this, being the Foqus SHE management system. This standardised risk analysis gives an overview of the environmental and health and safety risks at all locations and all locations annually report on this. The environmental and health and safety management system is guaranteed by means of internal and external audits.

Guidelines for suppliers

FrieslandCampina makes strict demands on suppliers of basic materials, such as fruit concentrates, fruit, sugar, coagulant and many other ingredients used in the products of FrieslandCampina. FrieslandCampina believes that a good and open relationship with its suppliers is essential for obtaining a good overview of the safety risks and how these are monitored in the chain.

Health and safety

FrieslandCampina is committed to offering its employees and suppliers maximum safety at their workplaces. A global safety programme has been implemented. This describes in detail what safety standards are applied and how processes must run. The programme offers education and training, both with respect to safety leadership and safe behaviour. More information about Safety.

Involvement of employees and member dairy farmers

Employees and member dairy farmers of FrieslandCampina cooperate in implementing the CSR policy. They all play major parts in integrating the CSR policy into the organisation.

FrieslandCampina attaches great importance to the involvement of employees in realising nourishing by nature. How does FrieslandCampina remain an appealing employee? What can employees contribute themselves to their working environments? Here the focus is on safety, sustainability, nutrition and health. The platform nourishing by nature – We Make it Happen was set up in 2015.

nourishing by nature award

The member dairy farmers of FrieslandCampina won the nourishing by nature award in 2015. The nourishing by nature award is the internal award of FrieslandCampina for the best initiative in the areas of nutrition and sustainability. With the quality and sustainability programme Foqus planet, which was renewed in 2015, the member dairy farmers make a substantial contribution to the actual implementation of FrieslandCampina’s nourishing by nature purpose statement. Foqus planet stimulates the member dairy farmers to actively contribute to improvement of the environment and reduction of the use of energy, to animal welfare and animal health, to the environment and biodiversity and to grazing the cows.


Sustainability is an important drive in innovation projects. Saving energy and water in production processes and more effective use of basic materials contribute to achieving the sustainability objectives. In 2015, a model was developed that provides more insight into the milk flows. Combined with knowledge about milk components and technology, this model improves the efficiency and reduces the environmental impact. Besides, newly developed packaging processes and improved packaging enhanced sustainability.


In 2015, FrieslandCampina updated its code for correct business conduct, Compass. This code of conduct and the corresponding policies provide the basic principles for respectful and transparent business behaviour of FrieslandCampina employees and third parties that FrieslandCampina cooperates with. Compliance with this code of conduct and the policies is supported by training, globally appointed confidential officers, an integrity committee and a 24/7 available reporting platform where employees can express their worries about a suspected violation of the code of conduct or policy on a confidential basis. Besides, the corporate manual provides procedures and guidelines in which responsibilities and authorities have been laid down.

More information about the Foundation

More information on all the above components of the Foundation, can be found in the CSR Update 2015.